Shopify – Sales Development Representative
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, creating a future with more voices rather than fewer, and offering more choices instead of an elite option.
About You
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
Before you apply, consider if you can:
- Care deeply about making commerce better for everyone.
- Excel by seeking professional and personal hypergrowth.
- Keep up with an unrelenting pace (the week, not the quarter).
- Be resilient and resourceful in the face of ambiguity.
- Bring critical thought and opinion.
- Embrace differences and disagreement to get things done and move forward.
- Work digital-first for your daily tasks.
Role Overview
Our Sales Development team directly collaborates with notable brands and entrepreneurs. You’ll help them launch or expand their commercial footprint, whether through e-commerce or physical retail. You’ll be at the forefront of developing sales solutions and providing strategic insights that support our clients’ success.
Position Sales Development Representative Location Dallas, TX & Provo, UT (Hybrid) Work Model 4 days/week in office (subject to change) Primary Responsibilities Lead qualification, outreach, customer engagement Key Skills Communication, CRM usage, multitasking, sales engagement Preferred Experience CRM tools (Salesforce), sales cycle management Responsibilities
- Conduct high-volume outreach to qualify leads through calls, emails, social media, and other channels.
- Ask the right questions and qualify merchants via live web chat and phone inquiries.
- Maintain active engagement with new and existing leads through creative and personalized follow-up.
- Collaborate with cross-functional teams to ensure seamless communication and problem-solving.
- Connect inquiries to the appropriate Shopify Sales Representatives through high-level qualifying conversations.
- Contribute to building a positive culture and upholding Shopify values.
- Liaise with peers across different markets to refine processes and evolve the scope of the role.
- Serve as a proactive point of contact for clients, ensuring an exceptional service experience.
- Stay on top of the latest product features, industry trends, and market dynamics to provide the best possible advice and service to merchants.
Desired Skills and Qualifications
- Strong communication and interpersonal skills—capable of building trusting relationships and effectively conveying the value of Shopify’s offerings.
- Proven ability to manage detailed sales cycles and succeed in a competitive environment.
- Adept at high-volume sales activities and capable of maintaining focus and efficiency in fast-paced settings.
- Experience with CRM tools (e.g., Salesforce) and familiarity with sales engagement platforms preferred.
- Self-motivated and driven by results, with the tenacity to pursue leads and close deals.
- Ability to multitask, prioritize responsibilities, and thrive on change.
- Knowledgeable in targeting and engaging potential clients through strategic questioning and active listening.
Craft @ Shopify
Craft has always been the heart of Shopify. We’re a company founded by crafters, focused on a mission to make commerce better for everyone. Shopify careers reflect the incredible journey of mastering a craft and applying it to push our mission forward.
At Shopify, career paths generally follow two tracks:
- Crafter Track: Designed for individual contributors focused on delivering impactful work. Crafters refine their skills through project contributions and may mentor peers or lead small teams.
- Manager Track: Designed for people leaders who assemble, lead, and guide teams to achieve Shopify’s mission.
This role is part of our Crafter Track.
Application Process
If you’re excited about this role, apply now! To match you with your ideal role, we’ll take the time to get to know you and your skills. Expect a response within 10 business days. If there’s no immediate opening, we’ll keep you in mind for future roles.
Note: Please avoid submitting multiple applications unless you genuinely meet the criteria for different roles.
Shopify is committed to equal employment opportunity. We do not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. See our EEO Policy for more details.
